By using this website to book a service, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms and conditions, please refrain from booking a service.

1. Booking Confirmation

Filling out the service request form does not guarantee a confirmed booking for the selected date and time. After receiving your submission, the service provider will reach out to you via phone, email, or text for confirmation.

2. Service Providers

Our service providers include owner-operators, teams, or referral agencies, depending on the business. All service providers are vetted and held accountable for their actions to ensure high standards of service and professionalism.

3. Right to Refuse Service

We reserve the right to deny or terminate services for any safety concerns, inappropriate or uncomfortable situations, hazardous conditions, or if utilities (e.g., electricity, water) are disconnected. If a service provider feels unsafe or the work environment is unsuitable, they may choose to leave the site, and the cancellation policy will apply.

4. Safety and Preparation

To ensure safety and efficiency, please ensure that the area to be serviced is accessible and prepared for the work to be done. If the service requires moving heavy items or accessing hard-to-reach areas, please make arrangements ahead of time.

5. Pets and Animals

We are happy to work around pets. However, for the safety of both pets and our service providers, if a pet presents a risk or behaves aggressively, the provider has the right to leave the site. If this happens, our cancellation policy will apply.

6. Service Fees

Quoted prices are based on standard conditions. However, if the actual work site differs from what was expected (e.g., additional work required or the site is in a more difficult condition), the service provider will contact you to discuss potential price adjustments.

7. Payments

Payments for services are due upon completion, unless otherwise specified. We may place a hold on your credit card 24 hours prior to the booking to ensure funds are available, and payment will be charged after the service is completed.

8. Refund Policy

We understand that life happens! However, to respect our time and yours, we have the following no-show refund policy in place:
• First No-Show: You are eligible for a partial refund (50% of the service fee).
• Second No-Show: No refund will be issued.

Thank you for understanding and for valuing our time and commitment. If you need to reschedule, please notify us at least 24 hours in advance to avoid any penalties.

9. Cancellation Policy

A minimum of 24 hours’ notice is required for cancellations or rescheduling. Failure to provide sufficient notice or inability to access the site will result in a cancellation fee, equal to the full value of the service.

10. Liability and Breakage

While we make every effort to avoid damage or breakage during service, we are not liable for damage caused by normal wear and tear, improper installation, or unlisted fragile items. Providers carry insurance to cover damages they may cause.

11. Access to the Service Location

Ensure that the service location is accessible on the scheduled day. If the service provider is unable to access the location, we will attempt to contact you. If we cannot reach you within 30 minutes of arrival, the service will be skipped, and the full service fee will be charged.

12. Non-Solicitation of Service Providers

By booking a service, you agree not to directly hire any of our service providers or employees for similar services within one year of their engagement with you.

13. Governing Law

Any claims arising from or related to this agreement shall be governed by the laws of the state or province in which the services are provided, without regard to its conflict of law provisions.

14. Changes to These Terms

Lumen Cleaning reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting to the website.

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